The context
This work explored the next generation of physical retail: new interactions, emerging technologies and scenarios that could make the store more useful, experiential and connected to the rest of the customer journey.
What I worked on
- Researched emerging retail technologies and startup solutions.
- Structured future scenarios around the store experience.
- Connected technology possibilities with concrete customer and operational use cases.
- Supported workshops and concept development around future retail.
WHAT I TOOK FROM IT
← All selected workA useful “store of the future” is not a collection of screens and gadgets. Technology only matters when it changes a customer interaction, an employee workflow or a business outcome.